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CSR
Initiatives
Provision of Services Offering Even Greater Convenience and Comfort
Start of Nationwide Reciprocal Use of Transport IC Cards
Symbol indicating acceptance of any of 10 IC cards
Lowering the Threshold for Providing Information on Train Delays
Kansai-Airport Express Haruka Onboard Information in Four Languages
Initiatives for Putting Customers at Ease under Abnormal Operating Conditions
Further Enhancement of Information on Timetable Disruption
Enhancing Responses to "Customer Voices"
Swifter, More Conscientious Responses to "Customer Voices"
Responses to "Customer Voices"
Breakdown of "Customer Voices"
Approximately 36,000 items of customer feedback were received in fiscal 2013.
