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Inquiries regarding JR-WEST Services

First, please view the "How to Use JR-WEST" guide.

  • ･ Purchasing, changing, or refunding tickets
  • ･ Riding trains
  • ･ Station facilities and services, etc.

This collection presents frequently asked questions and answers regarding use of JR-WEST services. Questions are organized by category. Please check here before submitting an inquiry.

How to Use JR-WEST

The following information is also available on the JR-WEST homepage.

Inquiries regarding JR-WEST RAIL PASS / ICOCA & HARUKA

Please use the following forms to contact JR-WEST regarding purchasing or using JR-WEST RAIL PASS or ICOCA & HARUKA.

Notice : If you can not receive the "Booking confirmation e-mail".

Inquiry Form (English only)

Use the following links to change or cancel an online booking.

Inquiries, Comments, and Requests regarding Other JR-WEST Services

Please use the following form to contact JR-WEST.

Inquiry/Comment/Request/Submission Form
(English only)

To make a new material procurement deal,
please visit the "For Business (Material Procurement)" page.(English only)