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Customer Support JR-WEST Free Wi-Fi Service Wi-Fi Hotspots
Customer Support
JR-WEST Free Wi-Fi Service
Map of Hotspot Locations
JR-WEST Free Wi-Fi is available on trains featuring the 
Wi-Fi sticker inside the car.
Location details
Major JR-WEST stations
| No | Locations | Wi-Fi Service Areas |
|---|---|---|
| 1 | Toyama | Ticket gates (Shinkansen Gate) and waiting rooms |
| 2 | Shin-Takaoka | Ticket gates |
| 3 | Kanazawa | Ticket gates (Shinkansen Gate and IR Ishikawa Railway) and waiting rooms |
| 4 | Fukui | Ticket gates |
| 5 | Saga-Arashiyama | Ticket gates |
| 6 | Kyoto*1 | Ticket gates(Central, West, and Underground East gates) |
| 7 | Inari | Ticket gates |
| 8 | Uji | Ticket gates |
| 9 | Osaka | Ticket gates(Central, Midosuji, South, Sakurabashi, and Bridge gates) |
| 10 | Shin-Osaka*1 | Ticket gates (East Gate), waiting rooms, and JR West Travel Corner |
| 11 | Universal-City | Ticket gates |
| 12 | Tennoji | Ticket gates (Central and East gates) |
| 13 | JR-Namba | Ticket gates |
| 14 | Kansai-airport | Ticket gates (JR Gate) and JR Ticket Office |
| 15 | Nara | Ticket gates |
| 16 | Wakayama | Ticket gates (Central Gate) |
| 17 | Shirahama | Ticket gates |
| 18 | Shin-Kobe | Ticket gates and waiting areas |
| 19 | Sannomiya | Ticket gates (Central Gate) |
| 20 | Nishi-Akashi | Ticket gates (West Gate) |
| 21 | Himeji | Ticket gates (Central Gate) |
| 22 | Kinosaki-Onsen | Ticket gates |
| 23 | Okayama*2 | Ticket gates (Shinkansen Gate) and waiting rooms |
| 24 | Kurashiki | Ticket gates |
| 25 | Onomichi | Ticket gates (South Gate) |
| 26 | Tottori | Ticket gates |
| 27 | Yonago | Ticket gates |
| 28 | Hiroshima*2 | Ticket gates (Shinkansen Gate) and waiting areas |
| 29 | Miyajimaguchi | Ticket gates |
| 30 | Tokuyama | Ticket gates (South Shinkansen Gate) |
| 31 | Shin-Yamaguchi | Ticket gates (Shinkansen Transfer Gate) |
| 32 | Shimonoseki | Ticket gates |
| 33 | Kokura*2 | Ticket gates (Shinkansen Gate) and waiting areas |
| 34 | Hakata*2 | Ticket gates (Central Shinkansen Gate),waiting rooms, and Hikari Square |
Major station buildings and shopping centers
| No | Facility name | Wi-Fi Service Areas |
|---|---|---|
| 6 | Kyoto Station Building | Sky Garden and Muromachi Square |
| 6 | JR Kyoto Isetan | 3F Tax-Free counter |
| 9 | OSAKA STATION CITY | 3F Information (North Gate Building side), Atrium Plaza, Carillon Plaza, Toki-no-hiroba Plaza, Yawaragi-no-niwa Garden, Kaze-no-hiroba Plaza, Tenku-no-noen Farm, South Gate Plaza, 3F Service counter (South Gate Building side), Taiyo-no-hiroba Plaza, and Umaimono Plaza |
| 12 | Tennoji MIO | Tennoji MIO Main Building and Plaza Building |
| 28 | Hiroshima Station Building ASSE | B1F (JR Gate side), 1F, 2F, 3F (JR Gate side), and 6F |
| 28 | Hiroshima Shinkansen Souvenir Shop & Restaurant | 1F | 28 | ekie Hiroshima Station | 1F |
- *1 Service is not available at ticket gates or waiting rooms for the Shinkansen.
- *2 Service is only available at ticket gates, waiting rooms, and waiting areas for the Shinkansen.
As of May 2017